Refund policy
Returns And Refund Policy
COOLING OFF PERIOD
You are entitled to a statutory cooling off period beginning from the date you placed your order online or over the telephone and ending 14 days after the date that the goods are received. We advise you to inform us in writing during the cooling off period that you are cancelling the contract (e-mails are accepted).
If you have not received the goods at the time of cancellation of the contract, and we have not processed the goods for delivery, we will refund to you all the monies paid by you for the goods in question including the delivery charges in the same form of payment originally used for the purchase as soon as possible, and in any event within 30 days of the cancellation being accepted.
If you have not received the goods at the time of cancellation of the contract, but we have processed the goods for delivery, and they are en route, you should reject the goods at point of delivery and not accept them. In this case a refund will be processed once the goods have been returned back to our warehouse. If delivery has been made by our courier service, this service will incur charges in excess of our standard delivery charges and we reserve the right to deduct these charges from your refund if your order is cancelled after dispatch or whilst in transit. We will make the refund in the same form of payment originally used for the purchase as soon as possible, and in any event within 30 days of your cancellation being accepted.
If you have decided to cancel goods after receipt, the goods must be returned to us as soon as possible. You are the owner of the goods once they have been delivered to you and you are liable for their loss or destruction. We will refund to you all the monies paid by you for the unwanted goods in question, including the original delivery charge if applicable, and excluding the cost of collection if that service has been rendered by us. The refund will be in the same form of payment originally used for the purchase as soon as possible, and in any event within 30 days of your order being accepted. This refund will be in full, however i f the value of the goods is diminished by any amount as a result of handling of the goods by you beyond what is necessary to establish the nature, characteristics and functioning of the goods, we may recover that amount up to the contract price directly from you. I f the returned goods have not been looked after by you with reasonable care and are not in the condition that they were in when delivered to you, we reserve the right to pursue a claim against you separately.
If you do not return the goods to us we shall be entitled to deduct the direct costs of recovering the goods from the amount to be refunded to you.
RETURNING YOUR GOODS
If the goods have been delivered to you before you decide to cancel your contract, we advise that you return the goods to us without delay.
If you would like to return the goods yourself, you can take them to our Showroom address Alinda Decor, 50/97 Vanue Flow , Rural Road, Khlong Khoi, Pak Kret District, Nonthaburi 11120
Thailand). You will need to take all of the goods you are returning, together with a copy of your Order Acknowledgment email, delivery receipt and the payment card with which you paid for the goods.
To arrange collection of the unwanted goods please contact Alinda Decor by contacting us or alternatively you can speak to a Sales Advisor on +6680444465. Please have your order number and delivery receipt to hand. We will then arrange for your unwanted goods to be collected by a Sales representative.
You agree to return the goods in full and Alinda Decor also request that you return the packaging with the goods where possible. You are responsible for the cost of returning the goods, unless the goods are faulty or not as described, in which case we will refund any reasonable costs you incur in returning the item to us. If you are returning your goods because they are faulty or incorrect, no collection fee will be charged.
If you decide to return goods to us after you have started to assemble them then you should disassemble them to the extent necessary to allow them to be properly returned.
When you purchase special orders, garden furniture, sofas or any made to order items there is a policy for returns. If you decide to return these goods, a refund will be provided, but it may be subject to deductions for returning charges and/or administration charges.
If you decide to return the goods, with your own courier, and we receive the goods damaged whilst in transit, you are responsible for the costs of the damage that has been incurred and a charge will be made for the damage to the goods.
Taking reasonable care of the goods
You agree to take reasonable care of the goods from the time that they are delivered to you until the time that they are returned.
Conditions of Collection
Collection of the goods will only take place from the delivery address to which they were delivered and will be subject to the following conditions:
• You agree to provide Alinda Decor with as much detail as possible of relevant features of the delivery address which floor the items are to be collected from, whether there are any narrow doors etc.) in order to help our representative prepare for the collection.
• You agree to ensure that there is suitable access to the chosen collection location.
• If our representative reasonably considers that collection from the room of your choice is likely to cause damage to the goods or to your property, they will inform you and record this concern on the collection document. You
ma y instruct our representative to collect the goods in spite of such concern but we will not be liable for any damage caused to your property or to the goods as a consequence of us attempting collection on your instructions (provided that reasonable care is taken in collecting the goods).
• You agree to give our representative all goods which are being returned, including all component parts of such goods and all related items or accessories (and if possible the original packaging) which are included in the price of the goods being returned .
• A collection document must be signed by you to confirm that the collection has taken place. The collection document will be provided by the representative who comes to collect your goods.
• If you are not personally available to accept delivery of the goods you may appoint a representative to do so on your behalf. The representative must be an adult capable of supervising collection on your behalf, and you agree that we will be entitled to rely on the representative's instructions as if they were your own.
REFUNDING YOUR MONEY
We will refund the price you paid for the goods and credit the refund you are due to the credit or debit card that you made payment with. We will make any refunds due to you as soon as possible and in any event within the deadlines indicated below:
We will make any refunds due to you within a reasonable period of time after we have received the goods. Returns: In store
The terms and conditions apply to all goods purchased from our Alinda Decor store.
Your rights to cancel "off the shelf" goods
Additional Information
Please note all items are sent flat packed unless stated otherwise ,Upon receiving your goods we recommend you follow the assembly instructions carefully step by step, as we will not be held liable for damage claims due to incorrect assembly
Items ordered with assembly service will take additional 7 days to dispatch.